ORDER AND PAYMENTS |
How to Order :
You will receive any order confirmation after placing an order. An order confirmation with order summary will be sent to you via Email and SMS right after you have placed your order with a successful transaction. We will also send email and SMS notifications to keep you updated frequently on your order status. Given if your choice of payment method is Cash On Delivery, you may contact us and we can place your order for you. For other type of payment methods, you may call us for step-by-step assistance on how to place order. You will be notified via SMS and email within 24 hours upon completion of order confirmation whether your payment is successfull or fail. Please be aware of your Bank reconciliation schedule as this might have impact on your payment (payment cannot be performed during bank reconciliation time). Bank reconciliation time only affect payment method via Online Banking and will happen at around 11.30 p.m. to 1.30 a.m. depending on your bank. Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed as it is submitted directly to our banks. AS.ROYAL’s official receipts are usually attached with the item in the parcel. However, in the event if you did not receive the receipt for the item, please send your request to www.asroyal.rtw.com.my/contact. We will assist you right away. Cancellation is free of charge as we do not incur any cancellation fees. If you have made payment on your orders, We will process a full refund upon if your cancellation request is successful. After submitting the online cancellation form, you will see a message states "Your request for cancellation is successful". This indicates you have successfully sent your cancellation request to us. AS.ROYAL will process your request within 60 minutes upon receiving the request. But do remember that online cancellation must be submitted within 1 hour after order is created and the item(s) you want to cancel has not been shipped or delivered yet. |
PAYMENT METHOD |
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SHIPPING AND DELIVERY |
When you place an order online we’ll gather the items for you and have it delivered directly from our Distribution Center to your home or office. Delivery by Parcel Delivery pricing starting at RM 7 for Peninsular and RM10 for Sabah & Sarawak*. Once your order is picked and leaves our shop, you will receive a tracking number via email. Parcel delivery prices are based on the distance, weight and size of your order. We currently use City Link and GDex as Delivery Partner to deliver your parcel safely and quickly. We usually notify you of the status of your order within 24hrs (next business day), To let you know how your order is progressing or when it has been shipped. In cases where we have run out of a particular item, We will contact you by email or phone as soon as possible to discuss your order if we cannot dispatch the item to you within 7 days. |
RETURN AND REFUNDS |
If you change your mind about the products you have purchased from us (it happens, we’re human), We can refund the purchase price or exchange those products in the country in which they were purchased subject to the following conditions:
If something is faulty or incorrectly described or different from the sample shown (first of all, sorry, This is our bad.) We will happily meet our legal and good natured obligations which may include refunding the purchase price and delivery charges or providing a replacement product provided the item is returned within a reasonable time with proof of purchase which is 30 days of purchase. Shipping costs can’t be refunded if there are other items listed on the original invoice that you aren't returning to be fair for our side. |